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By using our site you are giving us consent to store and process your personal data for the purposes stated below:

  • Registered companies storing data: MANTZ SERVICES LTD.
  • We will identify you as our customer and communicate with you in an individual manner about our news, products, promotions etc.
  • You give us your consent to send you messages (mass messages) that we send periodically to all of our customers with offers and news about our company
  • Upon giving us your details we will store these details safely, legally and securely for the next 2 years.
  • We will never share, sell or give your data to any 3rd party.
  • Your personal data will be used across our systems and services to provide you with the best shopping experience and targetted marketing.
  • You can stop receiving SMS messages from us at any time by following the instructions sent on the message. Also by messaging our page on Facebook.com/PetFoodCyprus or by emailing us at stopsms@www.petfoodcyprus.com We may request proof that you are the owner of the mobile you're requesting we stop sending messages to.
  • Our Terms and Conditions can be found by clicking here
  • Our Privacy Policy by clicking here
  • Our Cookie Policy can be found by clicking here
  • Our Returns Policy can be found by clicking here
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If you can't find your area and post code please select the nearest area. If there are no areas in our system near to your address please choose the general area: In Limassol select Lemessos and for Nicosia select Lefkosia. In the case that you are far from these general areas, message us on Facebook.com/PetFoodCyprus

Cookie Policy of petfoodcyprus.com

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User's consent.

Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.
Technical Cookies and Cookies serving aggregated statistical purposes

Activity strictly necessary for the functioning of the Service

petfoodcyprus.com uses Cookies to save the User's session and to carry out other activities that are strictly necessary for the operation of petfoodcyprus.com, for example in relation to the distribution of traffic.
Activity regarding the saving of preferences, optimization, and statistics

petfoodcyprus.com uses Cookies to save browsing preferences and to optimize the User's browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by the Owner of the site.

Other types of Cookies or third parties that install Cookies

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner - depending on how they are described - without the help of third parties.

If any third party operated services are listed among the tools below, these may be used to track Users’ browsing habits – in addition to the information specified herein and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Ads conversion tracking (Google Ireland Limited)

Google Ads conversion tracking is an analytics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed on petfoodcyprus.com.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
Google Analytics (Google Ireland Limited)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of petfoodcyprus.com, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy Privacy Shield participant.
Analytics collected directly (petfoodcyprus.com)

petfoodcyprus.com uses an internal analytics system that does not involve third parties.

Personal Data collected: Cookies and Usage Data.
Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on petfoodcyprus.com. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

User ID extension for Google Analytics (Google Ireland Limited)

Google Analytics on petfoodcyprus.com makes use of a feature called User ID. This setup allows for a more accurate tracking of Users by associating that User with the same ID over various sessions and devices. It is set up in a way that doesn’t allow Google to personally identify an individual or permanently identify a particular device.
The User ID extension might make it possible to connect Data from Google Analytics with other Data about the User collected by petfoodcyprus.com.
The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner. Contact the Owner via the email address provided in this privacy policy to object to the aforementioned tracking as well.

Personal Data collected: Cookies.

Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
Content commenting

Content commenting services allow Users to make and publish their comments on the contents of petfoodcyprus.com.
Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.
Facebook Comments (Facebook, Inc.)

Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.
Content performance and features testing (A/B testing)

The services contained in this section allow the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of petfoodcyprus.com.
Google Website Optimizer (Google Ireland Limited)

Google Website Optimizer is an A/B testing service provided by Google Inc.
Google may use Personal Data to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of petfoodcyprus.com and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Maps widget (Google Ireland Limited)

Google Maps is a maps visualization service provided by Google Inc. that allows petfoodcyprus.com to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
Google Site Search (Google Ireland Limited)

Google Site Search is a search engine embedding service provided by Google Inc. that allows petfoodcyprus.com to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
YouTube video widget (Google Ireland Limited)

YouTube is a video content visualization service provided by Google Inc. that allows petfoodcyprus.com to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
Heat mapping and session recording

Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.
Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: Malta – Privacy Policy – Opt Out.
Interaction with data collection platforms and other third parties

This type of service allows Users to interact with data collection platforms or other services directly from the pages of petfoodcyprus.com for the purpose of saving and reusing data.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Hotjar Recruit User Testers (Hotjar Ltd.)

The Hotjar Recruit User Testers widget is a service for interacting with the Hotjar data collection platform provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data collected: Cookies, Usage Data and various types of Data.

Place of processing: Malta – Privacy Policy – Opt Out.
Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of petfoodcyprus.com.
The interaction and information obtained through petfoodcyprus.com are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on petfoodcyprus.com isn’t being connected back to the User’s profile.
Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.
Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of petfoodcyprus.com, for contacting and being contacted by petfoodcyprus.com support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Facebook Messenger Customer Chat (Facebook, Inc.)

The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.

Personal Data collected: About Me, Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.
Interaction with online survey platforms

This type of service allows Users to interact with third-party online survey platforms directly from the pages of petfoodcyprus.com.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Hotjar Poll & Survey widgets (Hotjar Ltd.)

The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data collected: Cookies, Usage Data and various types of Data.

Place of processing: Malta – Privacy Policy – Opt Out.
Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
OneSignal (Lilomi, Inc.)

OneSignal is a message sending service provided by Lilomi, Inc.

OneSignal allows the Owner to send messages and notifications to Users across platforms such as Android, iOS, and the web. Messages can be sent to single devices, groups of devices, or specific topics or User segments. Depending on the permissions granted to petfoodcyprus.com, the Data collected may also include precise location (i.e. GPS-level data) or WiFi information, apps installed and enabled on the User's device. petfoodcyprus.com uses identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the OneSignal service.

The Data collected may be used by the service provider for interest-based advertising, analytics and market research. In order to understand OneSignal's use of Data, consult OneSignal's privacy policy.

Push notifications opt-out
Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for some or all of the apps on the particular device.

Interest-based advertising opt-out
Users may opt-out of OneSignal advertising features through applicable device settings, such as the device advertising settings for mobile phones. Different device configurations, or updates to devices, may affect or change how these indicated settings work.

Personal Data collected: Cookies, email address, geographic position, language, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example), Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy – Opt out.
Remarketing and behavioral targeting

This type of service allows petfoodcyprus.com and its partners to inform, optimize and serve advertising based on past use of petfoodcyprus.com by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page.
Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of petfoodcyprus.com with the Facebook advertising network.

Personal Data collected: Cookies and email address.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.
Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of petfoodcyprus.com with the Facebook advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.
Google Ads Remarketing (Google Ireland Limited)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of petfoodcyprus.com with the Google Ads advertising network and the DoubleClick Cookie.

Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy – Opt Out. Privacy Shield participant.
Remarketing with Google Analytics (Google Ireland Limited)

Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
Tag Management

This type of service helps the Owner to manage the tags or scripts needed on petfoodcyprus.com in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data collected: Cookies and Usage Data.

Place of processing: Ireland – Privacy Policy. Privacy Shield participant.
Traffic optimization and distribution

This type of service allows petfoodcyprus.com to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between petfoodcyprus.com and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information User are transferred.
Cloudflare (Cloudflare)

Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through petfoodcyprus.com, i.e., communication between petfoodcyprus.com and the User's browser, while also allowing analytical data from petfoodcyprus.com to be collected.

Personal Data collected: Cookies and various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

How to provide or withdraw consent to the installation of Cookies

In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party's privacy policy, or by contacting the third party.

Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.
Owner and Data Controller

MANTZ SERVICES LTD

Owner contact email: info@petfoodcyprus.com

Since the installation of third-party Cookies and other tracking systems through the services used within petfoodcyprus.com cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document.

Given the objective complexity surrounding the identification of technologies based on Cookies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of Cookies by petfoodcyprus.com.
Definitions and legal references
Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data

Information collected automatically through petfoodcyprus.com (or third-party services employed in petfoodcyprus.com), which can include: the IP addresses or domain names of the computers utilized by the Users who use petfoodcyprus.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User

The individual using petfoodcyprus.com who, unless otherwise specified, coincides with the Data Subject.
Data Subject

The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of petfoodcyprus.com. The Data Controller, unless otherwise specified, is the Owner of petfoodcyprus.com.
petfoodcyprus.com (or this Application)

The means by which the Personal Data of the User is collected and processed.
Service

The service provided by petfoodcyprus.com as described in the relative terms (if available) and on this site/application.
European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookies

Small sets of data stored in the User's device.
About Me

Provides access to the 'About Me' section of the profile.
Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to petfoodcyprus.com, if not stated otherwise within this document.

Latest update: May 28, 2019


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