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Referral Mobile (Not required)
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FREE €5 for YOU! & FREE €5 for your friend who referred you! Enter the Mobile Number of the friend who told you about PetFoodCyprus.com. You will receive €5 to spend on your first order and after your first order is delivered your friend will also receive €5

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If you can't find your area and post code please select the nearest area. If there are no areas in our system near to your address please choose the general area: In Limassol select Lemessos and for Nicosia select Lefkosia. In the case that you are far from these general areas, message us on Facebook.com/PetFoodCyprus

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I Have some questions...

Below you will find some of the most frequently asked questions. If you do not find the answer you're looking for please use the contact information below to get in touch with us, our friendly customer service team will always be at your disposal

Yes - as in all of Europe, delivery companies are working as usual. We deliver to ALL of Cyprus, to your door. We are experiencing high demand (as are our couriers) and may require a little more time to deliver your orders. Please show understanding in these unique times. For more information on Pet Food delivery during the coronavirus in Cyprus, please click here.
Whilst there have currently (March 2020) been no reports of shoppers catching Covid-19 from orders placed online, we recommend washing your products with soap before taking them inside your home. 99% of our orders are wrapped to protect from dirt and damage, please remove this wrapping and put it in a dustbin outside. As always, after dealing with any products or items, it's recommended to wash your hands with soap thoroughly for at least 20 seconds. For more information on Pet Food delivery during the coronavirus in Cyprus, please click here.
Free delivery is 2-7 working days. Express delivery is within 2 working days. Please note: during these challenging times, if your order is delayed by our courier, or if you live outside any of the city centres of Limassol, Nicosia, Paphos or Larnaca there may be unexpected delays. Our current average delivery time is: 3 working days.
It's only good news! We deliver anywhere in Cyprus, including all villages and areas. There are no extra charges though depending on the couriers schedule, you may have to wait a little longer. For villages or areas outside of the city, our couriers usually deliver once or twice per week. Whilst for the cities of Limassol, Nicosia, Paphos and Larnaca deliveries are daily.
Please e-mail cs@petfoodcyprus.com and our warehouse team will take care of any returns. Please note: whilst we are fighting Covid-19, we are NOT accepting returns, even if the wrong products are sent. PLEASE check your order with the delivery driver before paying or accepting your order. For the safety of our warehouse team, our drivers and our future shoppers, items that have been accepted by shoppers will not be exchanged.
Free delivery is 2-7 working days and Express delivery is 2 working days. Please note: we are experiencing high demand due to the circumstances. There may be slight delays though we are still within our promised delivery times. Our average delivery time is 3 working days.

At every stage of your order, our warehouse team will update your order and you will receive an E-mail to keep you informed.

Once your order leaves our warehouse, you will receive an SMS and also an E-mail with tracking information, that way you will know exactly where your order is. If you have lost your tracking information, please find it by clicking here.

Working days are calcualted before noon. For example: If your order is placed at 5pm on Monday, we will count Wednesday at the second working day.

If you are able to pay less for the same product, we will do our best to price match! We try our best not to be beaten on price. Please e-mail proof of purchase to cs@petfoodcyprus.com (a receipt of purchase showing the item and the price paid).

Our super customer service team will then get back to you with a special offer.

E-mail
We're available on E-mail, shoot us an e-mail with any question you may have:
cs@petfoodcyprus.com
Facebook
Our wonderful sales team can be found on any of our Facebook pages during working hours:
Find us on Facebook - Pet Food Cyprus
Facebook Messenger
Our wonderful sales team can be found on any of our Facebook pages during working hours:
Find us on Facebook Messenger

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"Great service, always ready to solve any concerns. Love the variety on the site! Thankyou for making my little cat happy!"

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